One of Demming’s pet hates was motivational slogans in the workplace – things like “Do it right first time”, and “Zero defects”. Two from the IT world that come to mind are “Real Engineers Ship” (Steve Jobs), and “Stay focused and keep shipping” (Mark Zuckerberg, see article here, which has an interesting photo of his desk).
Jobs and Zuckerberg make pretty powerful examples of sloganeering. I find it interesting that Demming was so against slogans, they’re everywhere. So let’s dive a little deeper.
Demming stated that slogans should eliminated because they do nothing but “generate frustration and resentment” in the workforce.
“Implicit in such sloganeering is the supposition that employees could, if they tried do better. They are offended, not inspired by this suggestion” – Demming Continue reading
This post is a continuation of my second guest post for Adelaide Universities MBA Blog. If you haven’t read my summary of the Demming Management Method, start here first.
Demming’s Fourteen Point Management Method
Demming’s 14 Point Management Method was first published in 1982. A statistician by trade his ability with numbers enabled him to challenge many traditional management practices, resulting in his fourteen point plan:
1. Create Consistency of Purpose for the Improvement of Product and Service
Demming and others, such as (Stephen R Covey) believe that one of the difficulties facing humankind is that we are too easily focused on the problems of today, at the expense of those of tomorrow.
“It is easy to stay bound up in the tangled knots of the problems of today, becoming ever more and more efficient in them” – Demming Continue reading